Contact details
Telephone
What information we collect, use, and why
We collect or use the following information to provide patient care, services and related goods:
- Name, address and contact details
- Gender
- Pronoun preferences
- Date of birth
- Emergency contact details
We collect or use the following information for safeguarding or public protection reasons:
- Name, address and contact details
- Emergency contact details
- GP surgery details
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your rights and the exemptions which may apply on the ICO's website:
- Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share it with. There are some exemptions which means you may not receive all the information you ask for. Read more.
- Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more.
- Your right to erasure — You have the right to ask us to delete your personal information. Read more.
- Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information. Read more.
- Your right to object to processing — You have the right to object to the processing of your personal data. Read more.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services and related goods are:
- Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.
- Vital interests — collecting or using the information is needed when someone's physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life-sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:
- Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You do have the right to withdraw your consent at any time.
- Vital interests — collecting or using the information is needed when someone's physical or mental health or wellbeing is at urgent or serious risk. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
- Directly from you
How long we keep information
- 5 years, or 5 years after a young person turns 18.
Who we share information with
We may share personal information with the following others. I will endeavour to let you know, but there may be occasions when that is not possible.
- Other health providers (e.g. GPs and consultants)
- Organisations we need to share information with for safeguarding reasons
- Emergency services
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
- you've provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
- we have a legal requirement (including court orders) to collect, share or use the data;
- on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example, sharing information with the police to support the detection or prevention of serious crime);
- if in England or Wales — the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
- if in Scotland — we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address
Information Commissioner's OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Last updated: 10 May 2026. Questions about this notice? Please get in touch.